Data Deletion Instructions

Effective 1 September 2026

You can request deletion of the personal data processed by the automated assistant (chat-bot) of Snigyr Lashes Studio on Instagram Direct or Facebook Messenger. This page explains exactly what data is stored, how to send a request, what is deleted and within what time.

1. What data of yours we store

a technical identifier of your account (Instagram-scoped user ID) assigned by the Meta platform within our app;
the text of your messages to the bot and the type of attachments sent (files are not stored);
your name and phone number, if you provided them for a booking;
the chosen service, preferred date and time, and effect preferences;
a referral tag from an ad (ad_id, campaign name, internal segment), if you came from an ad;
technical conversation flags (whether a human is handling the chat, internal markers);
execution service logs on the server (kept for about 14 days; they may contain the full text of messages and the name and phone you gave);
a record in the Altegio CRM (name, phone, service, date and time, a service comment), if a booking was created.

Full description — in the Privacy Policy.

2. How to send a deletion request

Either of the two ways:

Option 1. Email.
Send an email to snihyr.d@gmail.com with the subject "Data deletion request". In the email, state the Instagram or Facebook account you used to message the bot (for example, your @username or a link to the profile) and, if applicable, the name and phone you gave for a booking, so we can locate your data.

Option 2. Instagram Direct message.
Send the studio's Instagram account a separate Direct message with exactly these words: delete my data (or the Ukrainian видалити мої дані). An administrator will see the message and process the request manually. If you do not receive a confirmation within a few days, please resend the request by email (Option 1) for reliability.

3. What is deleted in full

On your request we delete in full:

the entire state of your conversation on our server: the text of stored messages, history, technical flags;
the ad referral tag;
execution service logs that contain your data;
service data about your most recent booking in the bot's store;
future and cancelled bookings in the Altegio CRM (for a future booking this means the booking is cancelled).

4. What is retained (the only exception)

Altegio records of appointments that actually took place — date, service, name, phone. These are kept for 1095 days (3 years) as primary accounting documents of the individual entrepreneur, after which they are deleted. There are no other exceptions.

Data already received by Meta, Google or Telegram in the course of message delivery is deleted under those companies' policies; we forward your request to them for the part that concerns us.

5. Processing time

We process the request and send a deletion confirmation within no more than 30 days of receiving it.

6. Cost and availability

A data deletion request is free of charge and available to any person regardless of country of residence, citizenship, or whether you are a client of the studio.